Provide an example of the postponement strategy for improving service productivity
What will be an ideal response?
The postponement strategy refers to customizing the product at delivery, not at production. Examples will vary, but a home builder might leave some tasks unfinished until the house is sold, so that the buyer can make those final decisions. Carpeting, paint colors, cabinet doors, and some appliance choices might be good examples. Another example would be cars or vans.
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Which one of the following statements about a passport is correct?
a. A document given to a citizen by his or her own government granting permission to leave the country and to travel in only the specified foreign country at the time a passport is issued. b. A document given to a citizen by his or her own government granting permission to leave the country and to travel in a limited number of specified foreign countries. c. A document that verifies the identity and nationality of the bearer. d. A document that limits the time a traveler can stay in a foreign country.
A coffee-roasting company was experiencing a strike
Employees had walked out over dissatisfaction with the overtime policy even though the union had ratified the contract in which the policy was stated and the contract was still in effect. Management went to court. What most likely happened? A) The company lost its bid for an injunction, and so it closed its doors permanently. B) The company lost its bid for an injunction and was forced to renegotiate with the workers even though they had a contract currently in effect. C) The company was able to prove just cause (that is, it proved that the strike was an illegal wildcat strike) and so was able to get an injunction allowing the company to fire all the workers and replace them with nonunion workers. D) The company was able to prove just cause (that is, it proved that the strike was an illegal wildcat strike) and so was able to get an injunction requiring the workers to return to work for the duration of the contract. E) The company was able to prove just cause (that is, it proved that the strike was an illegal sympathy strike) and so was able to get an injunction requiring the workers to return to work for the duration of the contract.