Upper airway noises caused by a partial obstruction of the airway are known as:

What small action can reinforce that you are listening to the customer?

A. Use of "Ma'am" and" Sir" B. Use of the patient's name C. Use of "Please"and "Thank you" D. Stopping the caller when you need to answer another call

Which of the following is not an incoming mail procedure?

a. Stamp items with person who received it b. Distribute mail to appropriate staff c. Check clinical mail for urgency d. Stamp payment checks with endorsement