Cultural values and attitudes can be transmitted through a variety of sources including parents, teachers, friends, government leaders, movies, television, and the Internet

Which of the following is true of customer innovation centers?

a. They depend largely on distributors to gather information about customer needs and expectations. b. They involve key suppliers early in the process, capitalize on their knowledge, and enable them to develop critical component parts. c. They provide a forum for meeting with customers and directly involving them in the process of developing new ideas. d. They require a grouping of employees who can brainstorm and suggest ideas for new products to meet customer needs.

Which of the following is TRUE about leadership and management?

A. Leadership focuses primarily on the activities of planning, organizing, leading, and controlling. B. The terms leadership and management mean the same thing. C. A person can't be both a good manager and a good leader. D. Leadership is closely related to activities such as agenda setting, aligning, inspiring, and monitoring.