Which of the following is an external backward-looking metric for a company?

A) intent to repurchase
B) customer awareness
C) perceived performance
D) customer satisfaction
E) customer retention

E

Business

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At the ________ level, ERP systems require organizations to focus on business processes rather than functions

A) presentation B) logical C) middleware D) physical E) hardware

Business

A passive data repository is preferred over an active repository because it requires less human intervention

Indicate whether the statement is true or false

Business