Which of the following is an external backward-looking metric for a company?
A) intent to repurchase
B) customer awareness
C) perceived performance
D) customer satisfaction
E) customer retention
E
Business
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At the ________ level, ERP systems require organizations to focus on business processes rather than functions
A) presentation B) logical C) middleware D) physical E) hardware
Business
A passive data repository is preferred over an active repository because it requires less human intervention
Indicate whether the statement is true or false
Business