Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement?

Jeremy tells his mother that he's afraid he will fail his chemistry class. She recommends that

he contact his professor immediately. Her advice is A. typically feminine. C. expressive communication. B. instrumental communication. D. mediated.

The two most common types of communication in online support groups are statements of __________ understanding and __________ in which users share their experiences about a condition and/or problem

Fill in the blank with correct word