Johnson had a charge account at Brown's Department Store. On the most recent statement, Johnson noticed a $90 charge that she had not made. What action may Johnson take?
Johnson may contact the store in writing about the charge within sixty days. The store has thirty days to acknowledge receipt of the letter and ninety days to either correct the bill or state why it is correct as is. During this time, Johnson does not have to pay the $90, but he must pay any undisputed amounts.
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A. upward sloping. B. flat. C. humped. D. downward sloping. E. double-humped.
All of the following are likely causes of incidental word-of-mouth regarding a new hiking boot sold by The Falcon's Lair EXCEPT ________
A) strong brand image B) extreme satisfaction C) product controversy D) self-produced events E) product exclusivity