A syllogism is part of which type of reasoning?

The idea that we can control the ways that we interact with others, but we can not necessarily control nor predict the ways that others will respond to us, is explained by the concept of ________

Fill in the blank with correct word

___________ refers to the changing (or maintaining) of the speaker or listener role during the conversation. In hearing people, this is regulated by both audio and visual signals

Fill in the blank(s) with correct word.