Demographic information about an audience allows a speaker to make consistent and accurate assessments about audience members based on factors, including age, sex, sexual orientation, religion, race, and social class

While giving a presentation about the upcoming product launch, the manager cited an excerpt from Troilus and Cressida, a play written by William Shakespeare. In this scenario, which type of opinion did the manager use?

a. Literary quotation b. Expert testimony c. Lay testimony d. General illustration

Which of the following is generally characteristic of powerful people's speech?

A. They talk about emotions. B. They use qualifiers. C. They interrupt more often. D. They defer to others' opinions.