When people become patients, most of them take charge of their own care and feel confident that they are in good hands

A medical assistant's job responsibilities would be located in the employee's:

A) sick leave policy. B) handbook. C) job description. D) clinical procedure manual.

Which of the following is the best method of communicating with an emotionally disturbed patient?

A) Ignore statements that are irrelevant to the situation. B) Tell the patient you understand how he feels. C) Explain that you are concerned with the patient's welfare. D) Agree with everything the patient says.