Assurance refers to employees' willingness to help customers and their promptness in providing service.

What is the similarity between direct and indirect formats for recommendations?

A) Both position the recommendation in the same place. B) Both omit mention of potential objections. C) Both specifically identify the proposal in the subject line. D) Both begin with information putting the situation in context. E) Both conclude with a call to action.

A company using just-in-time (JIT) manufacturing involves ________

A) increased availability of components in large inventories B) quicker detection of defective materials and components C) easier training of sales staff regarding product descriptions D) benefits stemming from combining several Japanese technologies