Imaginative Web sites, smartphone apps, and social media allow marketers to deliver messages that are direct and personal so consumers can ________

The possessive form of it is ________________

a. it's b. its' c. its's d. its

With respect to the five S's, organizing by getting rid of the unnecessary files, forms, and other materials is called ________

A) seiri B) seiton C) seiso D) seiketsu E) shetsuke