Knowing what ______ is will not keep it from happening.

Characteristics of a group include all of the following EXCEPT:

a. Individuals who perceive themselves as interdependent. b. Individuals following shared rules of conduct in order to reach a common goal. c. Individuals dedicated to their own personal success. d. Individuals interacting over a period of time depending upon one another.

Before making presentations, Trisha likes to focus exclusively on making her presentation successful. This illustrates what approach to managing communication anxiety?

a. reality testing b. visualization c. cognitive restructuring d. selective relaxation