Trisha works hard to maintain a friendly, supportive climate in her department. Her motto is, "People first, production second." Trisha exhibits ____________ leadership.

Which of the following is NOT a touch point for a hotel?

A) reservations B) frequent-stay programs C) room service D) laundry service E) All of the above are touch points.

When would be the best time for a firm to enter a foreign market as an exporter?

A) given a change in real exchange rates, when foreign currencies are weak B) given a change in real exchange rates, when foreign currencies are strong C) given no change in real exchange rates, when foreign currencies are weak D) given no change in real exchange rates, when foreign currencies are strong