Rahfik explains a complex process to his audience, but also uses humor to enliven the content. What two types of presentations is he using in his presentation?
a. entertain and persuade
b. inform and inspire
c. persuade and inform
d. inform and entertain
e. persuade and inspire
d
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If you were asked to conduct a facilitative mediation for Tatiana and Jane, and knowing that you “own the process” what would be important for you to consider in terms of location and physical arrangement?
Tatiana and Jane have been friends for many years. One day, Tatiana decided to sell her two-year-old car, and Jane told her she would like to buy. The car appears to be in excellent condition, as indicated by Tatiana. They agree on the price ($12,000) and in the payment plan (monthly payments of $1,000 for 12 months). Since the car is still under manufacturing warranty, it was transferred to Jane as part of the agreement. To complete the purchase, they took the car to one of the manufacturer’s approved auto shops to be checked, where they were told the car was in good condition besides the normal use. After two months with the car, Jane noticed there was a problem with the transmission. She took it back to the same shop, and was told they would need to work on the transmission, which would cost her about $1,200. This repair was not covered by the warranty, so Jane decided to ask Tatiana to pay for it, who replied indicating she did not know about it and that she would not pay. However she offered Jane a contribution of $200 to help with the repair cost because they were close friends. Jane refused and told her she would take her to court. Instead, they are headed for mediation to solve this dispute. a. That you are seated behind a chair and defendants seat next to each other. b. That parties are seated across from each other at the table, with you at the end of the table. c. That this is a relaxed process and there are no concerns about security. d. The table arrangement should be done in a way that supports one of the disputants more than the other.