When Ann confides in Maria that she is angry at her husband, Maria could give an expressive

response or an instrumental response. Define both types of response. Note which is more often
associated with men and which with women.

Then provide a specific example of each response
that Maria might give in this situation.
What will be an ideal response?

Instrumental communicators (men, most often) try to accomplish a goal or solve a
problem. An example for this situation might be, "I recommend that you wait until you're both
calm and then tell him why you're angry." Expressive communicators (women, most often) try to
build and maintain harmonious relationships while also creating an enjoyable experience. An
example might be, "I'm so sorry to hear this. You must feel awful about it. Do you want to tell
me all about what happened? I'm here to listen."