Define process redesign. State the two factors that are critical to achieving success through process redesign
What will be an ideal response?
Process redesign is defined as a fundamental rethinking and redesign of business processes.
Such change is often accompanied by the automation of business processes. Two factors are critical to achieving success through process redesign:
Breadth refers to the impact of the process redesign to the entire organization.
Depth refers to organizational elements such as responsibilities, measurements, information technology, and skills.
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