The typical steps in financial statement analysis and valuation include all of the following, except
a. obtain all published reports from other financial analysts.
b. identify the industry economic characteristics and firm's strategy.
c. calculate and interpret profitability and risk ratios.
d. prepare pro forma, or projected financial statements.
e. value the firm.
A
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Which of the following is a true statement regarding the appropriate use of the telephone in selling?
A) The telephone is an ineffective and time-consuming way to keep the customer informed. B) The telephone provides instant communication at a lower cost than other methods. C) The telephone is beneficial for building customer goodwill after a sale. D) The telephone is preferred over email by nearly all customers. E) The telephone should rarely be used to thank a customer.
Which of the following would LEAST likely be included in a firm's CRM system?
A) weekly sales call plans B) stress management techniques C) monthly planning calendar D) sales meeting notes E) customer information