Maximilliano likes to make a positive first impression on his instructors, so he delivers home baked cookies to their offices during the first week of each semester. This illustrates

Research reveals that the formal, top-down approach to evaluating employee performance leads to the most satisfied employees and corrects inappropriate behaviors

Indicate whether this statement is true or false.

Which of the following could lead to a supportive climate of communication?

A. waiting until after fact finding to suggest solutions B. focusing on one’s own solution C. speaking vaguely or in generalities D. changing the topic when the other speaks