An exculpatory clause is generally unenforceable when
a. it attempts to release a party from liability for ordinarily negligent behavior.
b. it involves public transportation.
c. it is written clearly and in bold, large print.
d. the affected activity is a recreational activity.
b
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To increase employees' perception of procedural justice, managers should consider openly sharing information the process they follow when allocating rewards and work assignments.
a. true b. false
The customers of Parry's Hair Salon have noticed that the quality of a haircut depends on who provides it as well as when, where, and how the service is provided. Which of the following characteristics of service is evident in this instance?
A) service intangibility B) service inseparability C) service perishability D) service variability E) service distinction