Use of minimal encouragers is an effective way to help understand others when listening.

His chief contribution to the journalism business was his invention of a formula other editors were to follow—sex on the front page and a kind of spurious morality on the editorial page:

a) Joseph Pulitzer; b) William Randolph Hearst; c) Charles Dana; d) Adolph Ochs; e) James Gordon Bennett

Van Veenen states that because in ODR people do not meet in person, there are some advantages to the process. Which one is not one of them?

a. It reduces the threat of a face-to-face confrontation. b. Disputants can read each other’s body language. c. It reduces the perception of power differences. d. People may be more likely to advance their issues in the ODR environment.