According to the text, customer relationship management refers to building and maintaining profitable long-term customer relationships

Which of the following statements related to space is incorrect?

a. In the United States, the social zone is used for interacting impersonally in business situations. b. In the United States, offices on the fourth floor have more status than those on the first floor. c. French top-level executives have private offices. d. The Japanese do not consider private offices appropriate.

Health Maintenance organizations' health clinics and day surgery centers are examples of

a. health care channels of distribution b. the direct marketing of healthcare c. health care occasion strategies d. the mass distribution of health care e. health care backward integration strategies