___________ is the type of listening that occurs when the listener acts as a sponge, taking in the information with no or little attempt to process or enhance the message(s) being sent by the speaker

_______ (is) are firms, institutions, or governments that acquire goods and services either for their own use, to incorporate into the products or services that they produce, or for resale along with other products and services to other firms,

institutions, or governments. a. Business market management b. Business markets c. Business marketing d. Customer value in business markets

In the Middle-East, leaders are likely to pick their trusted followers based on __________, while in the U.S., _________ is likely to be a primary factor

a. friendship; similarity to the leader b. obedience; team building ability c. obligation; contacts d. social class and birth; performance