Design, packaging, service, and features are elements of the ________ component of a company's marketing mix

In the stilted language of auto policies, the "second party" in an accident is

A) you. B) the driver of the other car. C) the passenger in your car. D) your insurer.

Accept errors have obvious costs to supervisors and their organizations, including which of the following?

A) cost of goods sold B) cost of training C) cost of retraining D) vacation time E) team respect