Stockton, California, is the largest U.S. city to declare bankruptcy

Consider the following statements. Which one of them is phrased in a negative way?

A) Please clarify your request. B) Your copier will be repaired next week. C) Your payment is late. D) Thank you for sharing your concerns about your shopping experience. E) Please verify the enclosed statement and provide a correct copy.

When making negative announcements about routine business matters,

A) the direct approach is generally best. B) the indirect approach is best in most cases. C) it is best to combine the direct and indirect approaches. D) there is no need to close on a positive note. E) using a buffer is not acceptable.