E-books, like audio books, are likely to be an added format, not a substitute for printed books

Mary decides that the information about student registration she heard in Tom's speech is useful, and she decides to change her class schedule immediately. Which step of the listening process is Mary utilizing?

a. understanding b. evaluating c. resolving d. selecting

As an ESL teacher, Scott is doing his best to incorporate what he has learned about listening in his teaching plans. One technique that he has been encouraged to use is to

a. incorporate gestures and facial cues when speaking. b. speak at as raised volume. c. use fewer gestures and facial expressions so the students can just focus on the words. d. exaggerate his lip movement for visual effect.