The highest volume of calls, or _______________________ _______________________, should be expressed in terms of day or week and time of day

_______ would be a good selection of an indirect method to use when working the back and sacrum

a. Torqueing b. Direct stretch c. Deep fiber friction d. Both b and c

Which one of the following can be a barrier to effective communication?

A) Positioning yourself at the patient's eye level B) Delaying sensitive questions until there is adequate privacy C) Stopping the patient so you can catch up on your notes D) Asking a family member to confine pets to another area while you talk to the patient