Why is follow up after a sale an important part of the selling process?
A) for referral to other customers
B) to offer alternatives if the customer is dissatisfied
C) to further understand customer needs for future sales
D) to determine how the product can be improved
E) to address complaints
Answer: A
Explanation: Most companies depend on repeat sales and referrals from satisfied customers, so it's important that salespeople follow up after the sale to make sure customers are satisfied with their purchases.
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GDP measures a country's economic output during
a. one week. b. one month. c. one year. d. five years.
The equation P(A|B) = P(AB)/P(B) is
A) the marginal probability. B) the formula for a conditional probability. C) the formula for a joint probability. D) only relevant when events A and B are collectively exhaustive. E) None of the above