Kahlil wove the story of his 72-hour unexpected stay at the airport throughout his speech on the importance of customer service. What type of supporting material did Kahlil use?

The ________ of a speech includes the subject, main idea and supporting material,

organization and wording. A) delivery B) presentation C) central idea D) content

Which of the following is a strategy that will help you communicate nonverbally when you are in an unfamiliar culture?

a. Mirror others' behaviors b. Rely on nonverbal emblems because they are universally interpreted c. Use the same interpretations for facial expressions as you would in your own culture d. Make sure to arrive at the specified time to show respect