__________ occurs when one behaves mindfully; assessing information and options, and acquiring increased understanding of the conflict and the partner

Informative and persuasive speeches are similar because they both explain a situation to the listeners, but persuasive speaking is different from informative speaking because it also advises the listener how to respond to the situation

Indicate whether the statement is true or false.

The first step in the five-step decision-making process for small groups is to

a. identify alternative solutions. b. analyze the problem. c. define and delineate the problem. d. evaluate proposed solutions.