The customer relationship management (CRM) technique that focuses on thanking customers for their business to a company exemplifies the trend of__________
Fill in the blanks with correct word.
ANSWER: loyalty
The customer relationship management (CRM) technique of loyalty focuses on finding a firm's best customers, rewarding them for their loyalty, and thanking them for their business. Consumers will be loyal only to those companies and brands that have earned their loyalty and reinforced it at every purchase occasion.
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A) as you reach the lectern B) as you state your attention getter C) as you introduce your topic D) as you leave your seat
An armed robber pulled a gun on a teller at the Fourth National Bank. He made off with over $10,000 in cash. Which insuring agreement in a financial institution bond is designed to cover such losses?
A) Insuring Agreement A—Fidelity B) Insuring Agreement B—On Premises C) Insuring Agreement C—In Transit D) Insuring Agreement D—Forgery or Alteration