Filters are not case sensitive

To apply the MIN or MAX function to a selected range of cells, you begin by clicking the _______ arrow

Fill in the blank(s) with correct word

It has been suggested that one of the problems of having a user closely involved with a software development team is that they ‘go native’. That is, they adopt the outlook of the development team and lose sight of the needs of their user colleagues. Suggest three ways how you might avoid this problem and discuss the advantages and disadvantages of each approach.

What will be an ideal response?