Identify and describe the various options you have for gathering information for your speeches. For your upcoming speech, develop an action plan for using these different options

Which options do you think are most appropriate for your topic and specific purpose?
What will be an ideal response?

The textbook identifies the following sources for information: (1 ) using yourself; (2 ) interviewing others; (3 ) the library; and (4 ) using electronic sources like the WWW. In their action plan, students should explain which of these sources would likely be most fruitful for their topic while recognizing that all sources provide potentially valuable information.

Communication & Mass Media

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When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to:

A. Try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions. B. Let the customer get his/her emotions out, and consequently, he/she will be much calmer. C. Ignore the client altogether, making them come back at another time. D. Suggest that another representative help the emotional customer.

Communication & Mass Media

Researchers claim that a masculine style of building and maintaining relationships is inadequate

Indicate whether the statement is true or false

Communication & Mass Media