Which of the following is true of defining the efforts of knowledge management to support specific organizational goals and objectives?

a. It prevents the permanent loss of expertise related to core operations.
b. It determines whether a project is worthwhile before anorganization commits resources to it.
c. It avoids leveraging the expertise of people across anorganization.
d. It fosters individual innovation by encouraging the free flow of ideas.

b. It determines whether a project is worthwhile before anorganization commits resources to it.
When starting a knowledge management (KM) effort, with any project, one must clearly define how that effort will support specific organizational goals and objectives, such as increasing revenue, reducing costs, improving customer service, or speeding up the time to bring a product to market. Doing so will help sell the project to others and elicit their support and enthusiasm and will determine if the project is worthwhile before the organization commits resources to it.