The method of analyzing capital investment proposals in which the estimated average annual income is divided by the average investment is the average rate of return method

In the context of the proposal, which of the following terms refers to the items you are agreeing to provide to the audience?

A) References B) Appendices C) Competitive advantages D) Deliverables E) Schemes

The back room refers to the part of the service process where the customer is not visible to the other customers waiting for service

Indicate whether the statement is true or false.