Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Empathy is the ability to see things from another person's perspective, the ability to listen for full meaning without making premature judgments or interpretations.
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Aqua Sprinkler Systems experienced increasing sales for several years. The firm expanded its product offerings, and now serves both commercial and residential customers. Which of the following situations would be considered an uninsurable risk for Aqua Sprinkler Systems?
A. a fire that destroys its warehouse
B. equipment theft that causes work downtime
C. drought-resistant grass technology that disrupts sales
D. employee sues company due to injury on the job
Why are performance problems best handled in face-to-face meetings?
A) The opportunity to read nonverbal signals is strong B) Face-to-face meetings allow for discussion C) A face-to-face meeting is less embarrassing for the person with the performance problem D) Face-to-face meetings take less planning that written communications E) A message is sent to those who see the meeting taking place that positive action is occurring, thus improving the moral of the entire department.