Accounts with zero or negative year-end balances have no chance of being included in a standard probability proportional to size (PPS) sample

Which of the following phrases that might be spoken to a consumer contain positive wording

What will be an ideal response?

Jenna is working on a challenging customer problem with Carlos. Jenna observes on her smartphone that she has an important call

She is demonstrating good interpersonal skill by saying to Carlos, "Excuse me for a moment, but my call is more important than you at the moment." Indicate whether the statement is true or false.