An invitational environment is an environment where the highest priority is understanding, respecting, and appreciating the range of positions possible on an issue

In what case did a consumers’ group win the right to pursue antitrust claims against a major domain name registrar?

a) NCTA v. Brand X Internet Services; b) Coalition for ICANN Transparency, Inc. v. VeriSign; c) Prometheus Radio Project v. FCC; d) MGM v. Grokster; e) Universal Studios v. Corley.

According to your text, which one of the following is not one of the ten commandments of implementing changes:

A. separate from the past B. create a sense of urgency C. support a strong leader role D. avoid political sponsorship