All of the following are examples of words that are often considered confusing to respondents EXCEPT:

Charlie Putnam received an e-mail promoting a new financial services institution that offers surprisingly low mortgage rates. The e-mail simply asked customers to provide their address, date of birth, social security number, and current mortgage information in order to receive a free loan quote. Suspicious of the offer, Charlie researched the company and discovered that the e-mail was a fraud. This is an example of ________.

A) online eavesdropping B) phishing C) malware D) heat marketing E) viral marketing

When a firm uses production with postponement to satisfy a part of its demand with the rest being satisfied without postponement, it is using

A) adjustable postponement. B) flexible postponement. C) managed postponement. D) tailored postponement.