All improvements to the Toyota Production System must be made using the ________ method

When managing a crisis via social media, what is the rule of thumb?

A) Develop a "dark" website in advance of a crisis. B) Sync all Twitter accounts so that you are the only spokesperson. C) Abandon mainstream media and devote all attention to social media. D) Communicate well with mainstream media and monitor social media 24/7.

Press releases can be sent to connectors without necessarily having to demonstrate how a story relates to a connector's audience

Indicate whether the statement is true or false