A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns
To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) quality loss function
B) cause-and-effect diagram
C) scatter diagram
D) histogram
E) process control chart
B
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IPO is an acronym that stands for:
a. initial public obligation. b. initial public stock offering. c. innovative process for organizing. d. immediate principal obligation. e. instant public obligation.
Pat and Abe do not sign a contingency from the sale of the buyers property. However, it is clear that if Pat is not able to sell her home, she will not have the down payment funds necessary to buy Abe's home. This is a/an:
A. Hidden contingency B. De facto contingency C. Contingency by estoppel D. Acceptable sale practice