The best-accepted axiom about keeping customers happy is to
A) keep prices lower than the competition.
B) get involved in relationship selling.
C) stay informed about what the competition is doing.
D) maintain high-quality service.
Answer: D
You might also like to view...
How does design affect readability?
A) The visual design sends a nonverbal message that influences the perception of the audience. B) The visual design increases the amount of white space to improve readability. C) The visual design will minimize the variety of typefaces used within the document. D) The visual design lends contrast or emphasis to the type. E) The visual design will allow for "chunking" of data for mobile distribution.
For five years, Harley-Davidson received tariff protection from Japanese imports to allow the motorcycle firm the opportunity to improve its operations and gain market share. This is an example of the ________
A) maintenance of existing jobs argument B) industrial policy argument C) infant industry argument D) strategic trade theory