Advances in technology:
A) have impacted the manufacturing sector only.
B) have had only a limited impact on services.
C) have failed to change the level of customer interaction with an organization.
D) have had a dramatic impact on customer interaction with services and with products.
E) have dramatically changed health care, but have not changed retailing.
D
Business
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A) measurable B) accessible C) substantial D) actionable E) differentiable
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Avoid _____________________ gender terms for either females or males
a. specific b. demeaning or condescending c. non-descriptive d. unfamiliar
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