As your textbook explains, you need to make sure that the statistics you use in your speeches come from reliable sources.

Market research is the formalized study of various aspects of groups of consumers

Indicate whether the statement is true or false

Sometimes in conversation when we say something that embarrasses the other person, we try to change the subject in order to reduce potential face loss. Such an action that is taken to deal with the face needs/wants of self and others is called

A. face concern B. facework C. face need D. face acceptance