Various studies indicate that in a conversation or verbal exchange
a. Words are 7-10% effective.
b. Tone of voice is 38-40% effective.
c. Nonverbal clues are 45-50% effective.
d. All of the above.
D
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Indicate whether the statement is true or false
Why is the indirect format usually a better choice when sending negative employment messages?
A) Recipients tend to have an emotional stake in the message. B) There is less control over the message in other formats. C) Indirect formatted messages regarding employment are more sensitive than face to face conversations. D) Indirect formatted messages regarding employment are quicker to write. E) A direct format can be taken as a personal slight and a threat to the applicants future.