Purchases under $5 are ________

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

A) Do not provide detail for how you plan to resolve the situation. B) Specifically assign blame to someone else in the organization. C) Start from the assumption that the information the customer provided is correct. D) Imply that the customer is at fault. E) Avoid taking or assigning personal responsibility for setting matters straight.

Sapphire Hotels is a chain of hotels with presence in some of the most popular holiday

destinations across the globe. There has been an outbreak of cholera in one of the islands where Sapphire has a hotel. If you were to conduct P.E.S. T analysis in this case, which of the following environmental forces would you suggest is affecting Sapphire's market the most? A) economic forces B) social forces C) technological forces D) political forces