The ____________ is the difference between what is delivered and what customers perceive they have received
a. interpretation gap
b. communications gap
c. perceptions gap
d. policy gap
e. knowledge gap
c
Business
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Hellmut Schütte has proposed a modified equivalent of Maslow's hierarchy of needs theory to explain the needs and wants of African consumers
Indicate whether the statement is true or false
Business
Among the activity ratios the executives want to see calculated is the inventory turnover ratio. Which of the following questions does this ratio best help answer?
A) How many employees does Santos need to turn over its inventory? B) How much debt does Santos currently carry? C) What is Santos's current owners' equity? D) How quickly is Santos selling its products? E) What is Santos's return on sales?
Business