As a communication specialist in the personnel office, you have been asked to prepare a workshop for newly elected quality circle coordinators. What are the points, ideas, or principles you should include that these new coordinators will be expected to adhere to while serving as problem-solving discussion leaders for their teams.
What will be an ideal response?
1. Prepare opening remarks to orient and initiate discussion.
2. Regulate and structure the discussion, so it is goal-oriented and systematic in problem solving.
3. Equalize opportunity for all members to speak/contribute - listen well to all remarks, and encourage all members to do so.
4. Stimulate creative thinking about possible solutions.
5. Stimulate critical thinking about information, proposed solutions, etc.
6. Foster meeting to meeting improvement (1 point each, up to total of 6)
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