Negative gaps in perceived service quality can be remedied by lowering customer expectations
Indicate whether the statement is true or false
TRUE
Business
You might also like to view...
The Johnson company has a current ratio of 1.45 . The company has just sold $600,000 worth of merchandise on credit. What will the current ratio be after the sales on credit?
a. greater than 1.45 b. 1.45 c. less than 1.45 d. unable to determine without more information
Business
A check has the following endorsements on the back: i. Paul Frank "without recourse" ii. George Hopkins "payment guaranteed" iii. Ann Quarry "collection guaranteed" iv. Rachell Ott Which of the following conditions occurring subsequent to the endorsements would discharge all of the endorsers?
a. Lack of notice of dishonor. b. Late presentment. c. Insolvency of the maker. d. Certification of the check.
Business