When offering compliments in a goodwill message, you should

A) feel free to exaggerate.
B) keep them broad and general.
C) back them up with specific points.
D) temper them with comments on areas for improvement.
E) offset them with negative comments about other employees.

Answer: C
Explanation: C) Compliments have a lot more impact when they refer to specific accomplishments.

Business

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A) 2% B) 7% C) 18% D) 45%

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The primary purpose of conducting a stress interview is to determine ________

A) why an applicant wants to work for the firm B) how an applicant solves complex problems C) why an applicant lied on the resume D) how an applicant handles criticism

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