_____ is the relationship between the organization (sometimes represented by the product or service itself) and the customer.
a. Customer relationship management
b. Quality control
c. Public relations
d. External communication
e. Corporate communications
Answer: a. Customer relationship management
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Boylan Company manufactures two products—toaster ovens and bread machines
The following data are available: Toaster Ovens Bread Machines Sales price $60 $150 Variable costs $30 $50 Boylan can manufacture six toaster ovens per machine hour and four bread machines per machine hour. Boylan's production capacity is 1,800 machine hours per month. Marketing limitations indicate that Boylan can sell a maximum of 5,100 toasters and 4,100 bread machines per month. Which product and how many units should the company produce in a month to maximize profits? (Round machine hour per unit to two decimal places and your final answer to the nearest whole dollar.) A) 7,200 bread machines B) 4,650 toaster ovens and 4,100 bread machines C) 5,400 toaster ovens and 3,600 bread machines D) 10,800 toaster ovens
The percentage of qualified respondents who complete the interview is called the ________
A) standard rate B) random rate C) completion rate D) incidence rate E) torsion rate